Portuguese Speaking Customer Service for Automotive industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the automotive industry. This role offers a fantastic opportunity for individuals who are enthusiastic about customer support and have a passion for automotive products and services. As a member of our team, you will assist customers in navigating their inquiries, providing them with the necessary information and support in Portuguese.
Key Responsibilities
- Handle customer inquiries regarding automotive products and services via phone, email, and chat in Portuguese.
- Provide detailed information on vehicle features, pricing, service options, and warranty details.
- Assist customers with their account management, including service bookings and inquiries about maintenance.
- Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction.
- Document all customer interactions accurately in our CRM system to maintain comprehensive records.
- Collaborate with internal teams to ensure timely responses to customer questions and issues.
- Stay updated on automotive industry trends and product knowledge to assist customers effectively.
Requirements