Norwegian Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Norwegian Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who have a strong background in customer service and a keen interest in helping clients navigate their insurance options. As a customer service representative, you will assist customers with their inquiries in Norwegian, providing them with the information they need to make informed decisions.
Key Responsibilities
- Manage customer inquiries related to insurance policies, claims, and services via phone, email, and live chat in Norwegian.
- Provide detailed explanations of insurance products, coverage options, and terms and conditions.
- Assist customers with the claims process, including documentation and follow-up.
- Resolve customer complaints and issues in a timely and efficient manner.
- Accurately document all customer interactions in the CRM system to ensure proper follow-up and record-keeping.
- Collaborate with internal teams to improve service delivery and customer satisfaction.
- Stay informed about industry trends and updates to provide accurate information to customers.
Requirements