Nordic Speaking Customer Service for Government & Public Sector industry

Mercier Consultancy MD is excited to offer a unique opportunity for Nordic Speaking Customer Service Representatives in the Government & Public Sector industry. This role is tailored for individuals who are passionate about serving the community and have a strong desire to assist customers with their inquiries related to governmental services. As a representative, you will be a key point of contact, providing valuable information and support in Nordic languages.

Key Responsibilities

• Handle inquiries related to public services, policies, and regulations via phone, email, and chat in Nordic languages.
• Provide accurate information on available government resources and services to customers.
• Assist customers with the application processes for public services and benefits.
• Resolve any issues or complaints promptly and courteously, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with government agencies and departments to provide current information and enhance service delivery.
• Stay informed about changes in policies and services to better assist customers.

Requirements