Nordic Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Aviation industry. If you have a passion for travel and aviation, along with a strong commitment to customer service, this role is tailored for you. As a member of our customer service team, you will assist customers with their inquiries and ensure they have a smooth and enjoyable experience in their travel endeavors.
Key Responsibilities
- Manage customer inquiries related to aviation services, bookings, and flight information via phone, email, and chat in Nordic languages.
- Provide real-time assistance regarding flight schedules, delays, cancellations, and travel regulations.
- Assist customers with the booking process, changes, and cancellations effectively.
- Resolve any issues or complaints promptly to enhance customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system for future reference.
- Collaborate with operational teams to provide customers with the most updated information.
- Stay informed about aviation industry trends and company updates to provide valuable insights to customers.
Requirements