Lithuanian Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Lithuanian Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who are dedicated to providing exceptional service and have a passion for helping clients navigate their insurance needs. As a customer service representative, you will assist policyholders in understanding their coverage and addressing any inquiries they may have.
Key Responsibilities
- Manage customer inquiries related to insurance policies, claims, and coverage options in Lithuanian via phone, email, and live chat.
- Provide clear explanations of policy details, terms, and conditions to clients.
- Assist customers with the claims process, including documentation and follow-up.
- Resolve issues and concerns efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with underwriting and claims teams to ensure timely support and communication.
- Stay updated on insurance products and industry regulations to offer knowledgeable assistance.
Requirements