Latvian Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Latvian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are passionate about education and technology and enjoy helping learners access the resources they need. As a customer service representative, you will communicate with students, educators, and clients in Latvian, providing guidance and support regarding our educational products and services.
Key Responsibilities
- Respond to customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Latvian.
- Provide assistance with account setup, course enrollment, and technical troubleshooting.
- Guide customers in utilizing our platforms effectively to enhance their learning experience.
- Document customer interactions and feedback in our CRM system for continuous improvement.
- Collaborate with the education support team to resolve issues and improve services.
- Stay informed about new educational products, features, and best practices in e-learning.
Requirements