Latvian Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for Latvian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about customer service and logistics solutions. As a representative, you will assist clients with their inquiries and ensure a seamless service experience in Latvian.
Key Responsibilities
- Manage customer inquiries related to logistics and supply chain services, including shipping, tracking, and order management via phone, email, and chat in Latvian.
- Provide accurate information about service offerings, pricing, and delivery timelines to customers.
- Assist customers with the booking process, modifications, and cancellations of logistics services.
- Resolve any issues or complaints promptly, ensuring customer satisfaction.
- Document all customer interactions and maintain detailed records in the CRM system.
- Collaborate with internal teams to ensure efficient service delivery and address customer needs effectively.
- Stay updated on industry trends and company offerings to provide the best support to customers.
Requirements