Italian Speaking Customer Service For International Airline - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to offer a remarkable opportunity for Italian Speaking Customer Service Representatives for an International Airline based in Athens. If you have a passion for travel and a strong commitment to providing high-quality customer service, this is the perfect role for you. As a member of our customer service team, you will assist passengers with their inquiries and ensure an exceptional travel experience while communicating effectively in Italian.
Key Responsibilities
- Assist customers with flight inquiries, bookings, cancellations, and changes via phone, email, and chat in Italian.
- Provide accurate information on travel regulations, baggage policies, and available services.
- Resolve customer complaints and issues promptly, aiming for satisfactory resolutions.
- Document customer interactions and inquiries accurately in the CRM system.
- Collaborate with various internal departments to ensure seamless customer experiences.
- Stay informed about airline offerings, promotions, and travel updates to assist customers effectively.
Requirements