Italian Speaking Customer Service for Government & Public Sector industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a new opportunity for Italian Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and enjoy assisting citizens with their inquiries. You will be a key point of contact for the public, providing accurate information and support regarding various government services in Italian.
Key Responsibilities
- Manage inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Italian.
- Provide accurate and timely information to citizens while ensuring a professional and friendly communication style.
- Assist in resolving issues and direct inquiries to the appropriate departments as needed.
- Document all customer interactions in the CRM system to maintain accurate records.
- Collaborate with public sector teams to enhance service delivery and customer satisfaction.
- Stay up-to-date on government initiatives and policies to provide relevant information.
Requirements