Italian Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce a position for Italian Speaking Customer Service Representatives in the Aviation industry. This exciting opportunity is perfect for individuals who are passionate about providing exceptional service in a fast-paced and dynamic environment. As a representative, you will be integral in assisting passengers and clients with their aviation-related inquiries while offering support in the Italian language.
Key Responsibilities
- Manage customer inquiries regarding flight schedules, bookings, and airline services via phone, email, and live chat in Italian.
- Provide accurate information about fares, policies, and travel regulations.
- Assist customers with ticket changes, cancellations, and special requests.
- Resolve issues and complaints efficiently while ensuring high levels of customer satisfaction.
- Document and maintain records of all customer interactions in our CRM system.
- Collaborate with airline staff and other departments to ensure seamless service.
- Stay updated on industry trends and airline policies to provide informed assistance.
Requirements