German Speaking Customer Service Smart Home Technology Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives at a leading Smart Home Technology Company, with the unique option to work in beautiful Greece. If you are passionate about technology and providing exceptional customer support in German, this position is perfect for you. Join our dynamic team and help customers enhance their lives with innovative smart home solutions.
Key Responsibilities
- Manage customer inquiries regarding smart home products and services via phone, email, and chat in German.
- Provide detailed information on product features, installation processes, and troubleshooting tips.
- Assist customers with order management, returns, and service requests.
- Resolve customer concerns and technical issues promptly to ensure a positive experience.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with technical teams to provide seamless support and product knowledge.
- Stay informed about industry trends and advancements in smart home technology to enhance customer interactions.
Requirements