German Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a rewarding opportunity for German Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who have a passion for travel and a commitment to providing outstanding customer experiences. As a customer service representative, you will assist clients with inquiries related to travel accommodations, bookings, and tourism services, all while delivering exceptional service in German.
Key Responsibilities
- Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in German.
- Provide detailed information on available services, promotions, and travel guidelines.
- Assist customers with reservation changes, cancellations, and special requests.
- Resolve customer complaints and issues in a timely and courteous manner, ensuring satisfaction.
- Document all interactions accurately in the CRM system for future reference.
- Collaborate with hotel and tourism partners to enhance customer experiences.
- Stay updated on travel trends and company offerings to provide relevant information to customers.
Requirements