German Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an opportunity for German Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing top-notch customer service. You will assist patients and healthcare professionals with their inquiries, ensuring they receive the support they need in German.
Key Responsibilities
- Handle inquiries from patients and healthcare professionals regarding medical services, appointments, insurance, and general healthcare information via phone, email, and chat in German.
- Provide accurate information about healthcare programs, treatment options, and facility services.
- Assist with appointment scheduling, cancellations, and follow-up inquiries.
- Resolve any issues or complaints efficiently, ensuring patient satisfaction.
- Document all customer interactions accurately in the CRM system for record-keeping.
- Collaborate with healthcare staff to facilitate smooth communication and service delivery.
- Stay informed about healthcare trends and company services to effectively assist customers.
Requirements