German Speaking Customer Service for Gourmet Salt Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a unique opportunity for German Speaking Customer Service Representatives for a Gourmet Salt Company in Greece. This role is perfect for individuals who have a passion for gourmet food products and exceptional customer service skills. As a representative, you will engage with customers in German, assisting them with inquiries about gourmet salt products and ensuring a delightful shopping experience.
Key Responsibilities
- Respond to customer inquiries related to gourmet salt products, including product details, availability, and pricing via phone, email, and chat in German.
- Provide information about the uses, benefits, and recipes involving gourmet salt to enhance customer experiences.
- Assist customers with order placement, modifications, and processing returns or exchanges.
- Resolve customer complaints and issues promptly and effectively, ensuring customer satisfaction.
- Accurately document all customer interactions and inquiries in the CRM system for future reference.
- Collaborate with internal teams to improve service delivery and support marketing initiatives.
- Stay informed about gourmet food trends and product innovations to provide relevant information to customers.
Requirements