German Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce the opening for German Speaking Customer Service Representatives within the aviation industry. This position is ideal for individuals who are passionate about aviation and possess exceptional customer service skills. You will play a key role in ensuring that our customers receive outstanding support in German, helping them navigate their inquiries related to flight services, bookings, and customer assistance.
Key Responsibilities
- Handle customer inquiries related to aviation services, including flight bookings, cancellations, and general inquiries via phone, email, and live chat in German.
- Provide accurate information about flight schedules, ticketing, and airline policies.
- Assist customers with managing their travel arrangements and addressing any concerns effectively.
- Resolve issues and complaints with a customer-first approach, ensuring satisfaction.
- Document and maintain records of customer interactions in the CRM system.
- Collaborate with different teams to ensure smooth service delivery.
- Stay informed about current industry updates, routes, and company policies to provide accurate assistance.
Requirements