German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful country of Greece. In this vital role, you will provide top-notch customer support to German-speaking clients, ensuring that their travel and booking needs are met with exceptional service.
Responsibilities
- Engage with customers in German through various channels, including phone, email, and live chat, addressing their inquiries and providing assistance.
- Support clients throughout the booking process, including making, modifying, and canceling reservations.
- Troubleshoot and resolve any issues related to bookings to enhance customer satisfaction.
- Document all customer interactions and feedback in the CRM system to maintain accurate records.
- Collaborate with internal teams to swiftly resolve complex customer issues and enhance the overall service experience.
- Stay informed about company policies, promotions, and travel offerings to deliver accurate information to customers.
Requirements