French Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for individuals who are keen on providing excellent service and have an interest in logistics operations. You will be responsible for assisting customers with logistics inquiries and ensuring smooth communication in French.
Key Responsibilities
- Handle customer inquiries related to logistics services, shipments, and supply chain management via phone, email, and chat in French.
- Provide information about shipping options, tracking shipments, and delivery schedules.
- Assist customers with order placements, changes, and cancellations as necessary.
- Resolve customer issues and complaints promptly to ensure high levels of satisfaction.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate with logistics and operations teams to provide updated information to customers.
- Stay informed about industry trends and company services to enhance customer interactions.
Requirements