Estonian Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an incredible opportunity for Estonian Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about finance and customer service, and who thrive in a dynamic environment. You will assist customers with their financial inquiries, ensuring they receive outstanding service in Estonian.
Key Responsibilities
- Manage customer inquiries related to financial products and services, including account management and transactions via phone, email, and chat in Estonian.
- Provide accurate information on banking services, financial regulations, and product features.
- Assist customers with account issues, including opening new accounts, troubleshooting, and resolving disputes.
- Document all interactions meticulously in the CRM system, maintaining compliance with financial regulations.
- Collaborate with internal teams to address customer needs and enhance service delivery.
- Stay informed about financial trends and company offerings to provide relevant assistance to customers.
Requirements