Dutch Speaking Customer Service For Leading Online Travel Platform
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading online travel platform. This role is perfect for enthusiastic individuals who are passionate about travel and customer service. As a representative, you will assist customers with their travel inquiries, bookings, and issues, ensuring a seamless and enjoyable experience as they plan their journeys.
Key Responsibilities
- Handle customer inquiries related to travel bookings, itineraries, and service questions via phone, email, and live chat in Dutch.
- Provide guidance on travel destinations, accommodation options, and special deals.
- Assist customers with booking modifications, cancellations, and troubleshooting issues.
- Document customer interactions accurately and efficiently in the CRM system.
- Collaborate with internal teams to resolve customer issues and enhance service quality.
- Stay updated on travel industry trends and promotions to provide relevant information to customers.
Requirements