Dutch Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives in the Information Technology (IT) industry. Join our dynamic team where you will be at the forefront of assisting clients with their IT-related inquiries and support needs. With your fluency in Dutch, you will help ensure that customers receive high-quality service and technical assistance, enhancing their overall experience with our innovative IT solutions.
Key Responsibilities
- Manage customer inquiries related to IT products and services via phone, email, and chat in Dutch.
- Provide technical support assistance and troubleshoot issues for software and hardware applications.
- Educate customers on product features, updates, and troubleshooting techniques.
- Document customer interactions and technical issues accurately, ensuring follow-up where necessary.
- Collaborate with technical support teams to deliver solutions and resolve complex inquiries.
- Stay updated on industry trends and advancements to better assist customers.
- Participate in continuous learning opportunities to enhance product knowledge and service skills.
Requirements