Dutch Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is pleased to present an exciting opportunity for Dutch Speaking Customer Service Representatives within the construction industry. If you are an enthusiastic and detail-oriented individual with a passion for customer service, we invite you to join our team. In this role, you will be instrumental in supporting clients and contractors by providing guidance and information in Dutch, ensuring every interaction reflects our commitment to quality and customer satisfaction.
Key Responsibilities
- Respond to customer inquiries regarding construction services, project updates, and related questions via phone, email, and chat in Dutch.
- Provide accurate information about products, services, and project timelines.
- Assist clients in understanding contracts and service agreements.
- Resolve customer issues and complaints with professionalism and efficiency.
- Document interactions and maintain accurate records in the system.
- Collaborate with project managers and teams to ensure smooth communication and service delivery.
- Stay informed about industry trends and updates to better assist customers.
Requirements