Dutch Customer Care Advisor - Athens
posted by: spj_bot
Join Mercier Consultancy MD as a Dutch Customer Care Advisor in our Athens office! We are seeking enthusiastic and customer-oriented individuals who are passionate about delivering exceptional service to our Dutch-speaking clients. In this role, you will provide assistance and support through various communication channels, ensuring customers receive the help they need promptly and effectively.
Key Responsibilities
- Offer professional customer support in Dutch via phone, email, and chat.
- Assist clients with questions related to products, services, and account issues.
- Maintain detailed records of customer interactions in our CRM system.
- Efficiently resolve customer complaints and escalate issues when necessary.
- Work closely with team members to ensure a consistent level of service.
- Keep up-to-date with product knowledge and company policies to assist customers accurately.
Requirements