Czech Speaking Customer Service for Government & Public Sector industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Government & Public Sector industry. This role is ideal for individuals who are dedicated to public service and possess a strong desire to help others. As a customer service representative, you will assist citizens with their inquiries, providing them with vital information and support in Czech.
Key Responsibilities
- Respond to customer inquiries related to government services, programs, and policies via phone, email, and chat in Czech.
- Provide accurate information and guidance to customers concerning public services and regulations.
- Assist with application processes, documentation requirements, and service navigations.
- Resolve issues and complaints efficiently while ensuring high levels of customer satisfaction.
- Maintain detailed records of customer interactions and document outcomes in the CRM system.
- Collaborate with internal departments to facilitate service delivery and improve public interactions.
- Stay informed about changes in government regulations and public service offerings to provide relevant assistance.
Requirements