Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to offer an outstanding opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the beautiful Greece. In this critical role, you will be responsible for providing exceptional customer support to Croatian-speaking clients, assisting them with their travel and booking needs for a hassle-free experience.
Responsibilities
- Assist Croatian-speaking customers via phone, email, and live chat, addressing their inquiries and providing guidance.
- Manage the booking process, including modifications and cancellations, ensuring a smooth experience for clients.
- Troubleshoot issues related to bookings and provide effective solutions to enhance customer satisfaction.
- Maintain accurate records of customer interactions and feedback in the CRM system for quality assurance.
- Collaborate with other teams to resolve complex customer issues swiftly and efficiently.
- Stay informed about company products, policies, and promotions to offer accurate information to customers.
Requirements