Technical Support L1
posted by: spj_bot
Join GoMining as a Technical Support L1 Specialist and help our users navigate the world of crypto mining! We’re looking for a tech-savvy problem solver with great communication skills to assist our customers and resolve issues.
Responsibilities:
- Receiving and handling initial user inquiries through various communication channels.
- Communicating with clients via messengers, email, and online chats.
- Managing complaints and conflict resolution to de-escalate issues.
- Providing consultations to customers about the company’s products (website/mobile app).
Requirements
- At least six months of experience in customer service.
- Proficient PC user.
- Friendly, tactful, and stress-resistant, with strong teamwork skills.
- Ability to multitask and handle large amounts of information.
- Attention to detail, reliability, organizational skills, and the ability to navigate complex situations.
- Excellent verbal and written communication skills.
- English proficiency at A2 level or higher.
Benefits