Customer Success Executive
posted by: spj_bot
We are recruiting on behalf of our client, a leading Marketing Agency with expertise in the online trading, fintech and financial services industries, a talented Customer Success Executive.
Main Responsibilities
- Client Relationship Management
Build and manage client relationships independently, ensuring strong engagement, satisfaction and long-term retention.
- Behaviour & Market Analysis
Analyse client behaviour and industry trends to identify opportunities for improving services and enhancing the client experience.
- Cross-Team Collaboration
Work closely with marketing, product and support teams to address client needs and deliver integrated solutions.
- CRM & Data Management
Maintain accurate and up-to-date client records in CRM systems, supporting data-driven decision-making and personalized outreach.
- Onboarding & Compliance
Oversee the onboarding of new clients, ensuring a smooth experience and full compliance with regulatory requirements. - Targeted Communication & Campaigns
Develop and implement strategic communication and marketing campaigns tailored to different client segments.