German Speaking Customer Care - Digital Payments | Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a German Speaking Customer Care Specialist focused on Digital Payments! This role invites you to be part of a dedicated team that supports the dynamic and fast-paced world of digital transactions, all while enjoying the stunning beauty of Greece. If you are passionate about technology and customer care, this is the perfect opportunity for you!
Key Responsibilities
- Provide exceptional customer support in German for inquiries related to digital payment solutions via multiple channels including phone, email, and chat.
- Help customers understand our products, resolve payment issues, and ensure a seamless payment experience.
- Collaborate with cross-functional teams to address customer inquiries effectively and enhance service delivery.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Gather customer feedback to identify trends and suggest improvements in processes and services.
- Stay up-to-date with digital payment technologies and industry trends to inform customers appropriately.
Requirements