Dutch Speaking Customer Experience Agent - Work Remotely in Greece
posted by: spj_bot
Mercier Consultancy MD is seeking a dedicated Dutch Speaking Customer Experience Agent to join our remote team based in Greece. In this role, you'll be an essential part of our commitment to delivering an outstanding customer experience to our Dutch-speaking clientele. This position offers you the flexibility of working from the comfort of your home while connecting with customers, understanding their needs, and providing them with impactful solutions.
Key Responsibilities
- Respond promptly to customer inquiries in Dutch through various channels, including phone, email, and live chat.
- Maintain, update, and manage customer information and interactions in our CRM system efficiently.
- Resolve customer concerns by identifying their needs and providing effective solutions, ensuring a seamless experience.
- Proactively follow up with customers to ensure satisfaction and gather feedback on product and service improvement.
- Collaborate with the team to cultivate a supportive and high-performing remote work environment.
- Stay informed about our products, services, and industry developments to deliver accurate information to customers.
Requirements