Dutch Speaking - Content Moderation/Customer Service Agent in Malta
posted by: spj_bot
Next Job Abroad is looking for a Dutch Speaking Content Moderation/Customer Service Agent to join our team in vibrant Malta! This unique role combines content moderation responsibilities with customer service, offering a dynamic work environment where you can utilize your language skills while ensuring a safe and enjoyable experience for our users.
As a Content Moderation/Customer Service Agent, you will monitor and review content across our platforms, ensuring compliance with community guidelines and providing support to Dutch-speaking customers. If you have a keen eye for detail and a passion for customer service, this position is perfect for you. Join us in Malta and be part of an exciting journey!
Responsibilities
- Review and moderate user-generated content to ensure compliance with community standards.
- Provide excellent customer service via chat, email, and phone to Dutch-speaking clients.
- Address customer inquiries and resolve issues in a professional and timely manner.
- Collaborate with team members to improve processes and enhance user experiences.
- Document interactions in our CRM system accurately.
- Gather user feedback to help improve content moderation practices.
- Stay updated on industry trends and best practices in content moderation and customer service.
Requirements