Swedish Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opportunity for Swedish Speaking Customer Service Representatives within the rapidly evolving Social Media industry. This role is perfect for individuals who are passionate about social media platforms and are dedicated to providing exceptional customer support. In this position, you will assist users in navigating their inquiries, resolving issues, and ensuring a seamless experience as they engage with our services.
Key Responsibilities
- Handle customer inquiries and support requests related to social media platforms via phone, email, and chat in Swedish.
- Assist users with account management, privacy settings, and feature usage.
- Resolve technical issues and provide guidance on troubleshooting steps.
- Document all customer interactions accurately to maintain comprehensive records.
- Collaborate with product and technical teams to escalate and resolve complex issues.
- Stay updated on social media trends and platform updates to provide current information to users.
Requirements