Spanish Speaking Retention Advisor - Remote In Greece
posted by: spj_bot
Are you passionate about customer relationships and looking to make a difference? Mercier Consultancy MD is on the lookout for an enthusiastic Spanish Speaking Retention Advisor to join our remote team in Greece! In this engaging role, you'll be at the forefront of our customer retention efforts, ensuring that our Spanish-speaking clients feel valued and heard. If you thrive in a dynamic environment and enjoy building lasting connections, this could be the perfect opportunity for you!
Key Responsibilities
- Engage with Spanish-speaking customers to understand their needs and concerns, ensuring they remain loyal to our brand.
- Provide proactive support through various channels, including phone, email, and chat, creating a welcoming and friendly environment.
- Identify at-risk customers and address their concerns effectively to improve satisfaction and retention rates.
- Document interactions accurately in our CRM system, tracking feedback and actionable insights.
- Collaborate with internal teams to implement retention strategies and enhance the overall customer experience.
- Stay informed about our products, services, and industry trends to offer tailored advice and solutions.
Requirements