Spanish Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Construction industry. This role is perfect for individuals who have a passion for the construction sector and exceptional interpersonal skills. As a customer service representative, you will assist clients with inquiries related to construction projects, services, and support, all while providing outstanding service in Spanish.
Key Responsibilities
- Manage customer inquiries regarding construction services, project timelines, and materials via phone, email, and live chat in Spanish.
- Provide detailed information about project statuses, pricing, and available services.
- Assist customers with order placement, changes, and cancellations as needed.
- Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
- Document interactions and maintain accurate records in the CRM system.
- Collaborate with project managers and technical teams to provide customers with accurate information and timely updates.
- Stay informed about industry trends and company offerings to better assist customers.
Requirements