Spanish Speaking Customer Advisor for Airbnb - Athens, Greece
posted by: spj_bot
Join Mercier Consultancy MD as a Spanish Speaking Customer Advisor for Airbnb in Athens, Greece! We are looking for passionate and dynamic individuals who can provide exceptional customer service to Airbnb users in the Spanish-speaking community. In this role, you will assist customers in navigating their Airbnb experiences, addressing inquiries, and resolving any issues they may encounter.
Key Responsibilities
- Provide outstanding customer support to Spanish-speaking Airbnb users via phone, email, and chat.
- Assist customers with booking inquiries, cancellations, and modifications while ensuring a smooth experience.
- Resolve customer complaints and issues effectively with a focus on customer satisfaction.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to address inquiries and improve service delivery.
- Stay informed about Airbnb policies, services, and industry trends to offer relevant assistance.
Requirements