Portuguese Speaking Customer Service for Government & Public Sector industry
posted by: spj_bot
Mercier Consultancy MD is delighted to present an opportunity for Portuguese Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are enthusiastic about public service and want to help citizens navigate their government-related inquiries. You will engage directly with the public, providing essential support and information in Portuguese while ensuring a high standard of service.
Key Responsibilities
- Respond to inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Portuguese.
- Provide accurate information and guidance to citizens in a professional and approachable manner.
- Assist in resolving issues related to public services and facilitate necessary follow-ups.
- Document all customer interactions and maintain accurate records.
- Collaborate with various government departments to effectively address inquiries.
- Stay informed about changes in government policies and services to provide up-to-date information.
Requirements