German Speaking IT Support Agent - Tech | Work In Greece - Paid Relocation Pack

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking IT Support Agent with a focus on technology, offering paid relocation to Greece. This role presents an exciting opportunity for tech enthusiasts who enjoy helping clients navigate technical challenges. As an IT Support Agent, you will be responsible for providing exceptional support and solutions to our German-speaking customers, ensuring their satisfaction and promoting a positive user experience.

Key Responsibilities

• Provide outstanding IT support to German-speaking clients through various channels including phone, email, and live chat.
• Troubleshoot and resolve technical issues related to our products and services promptly and efficiently.
• Communicate complex technical concepts in a clear and understandable manner to customers.
• Document customer inquiries and solutions accurately in our support database.
• Collaborate with technical teams to escalate and resolve more complex issues as required.
• Stay updated on product features and IT technologies to enhance the support experience.

Requirements