German Speaking Customer Service for Automotive industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives in the automotive industry. Join our team and become a vital part of a passionate group dedicated to providing excellent customer support. In this role, you will assist customers with inquiries related to automotive products and services, utilizing your fluency in German to ensure they receive the best possible experience.
Key Responsibilities
- Handle customer inquiries regarding automotive products, services, and maintenance via phone, email, and chat in German.
- Provide information on vehicle specifications, service options, and warranty details.
- Assist customers with troubleshooting and issue resolution while ensuring a high level of satisfaction.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with technical teams to address any customer concerns effectively.
- Stay updated on automotive industry trends and product knowledge to enhance customer service.
Requirements