German Speaking Customer Service Agent For International Airline - Athens
posted by: spj_bot
Mercier Consultancy MD is proud to present an exciting position for a German Speaking Customer Service Agent with an esteemed international airline based in Athens. This role is perfect for individuals who are enthusiastic about the travel industry and are committed to delivering high-quality service to German-speaking customers.
Responsibilities
- Provide support to German-speaking customers via phone, email, and in-person, addressing inquiries about flight bookings, changes, and policies.
- Assist customers with baggage queries, flight information, and travel itineraries to ensure a smooth journey.
- Handle and resolve customer complaints with professionalism and a focus on achieving customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system for ongoing service improvement.
- Collaborate with colleagues in different departments to provide comprehensive support and solutions to customer needs.
- Stay updated on airline services, promotions, and procedures to provide accurate and timely information.
Requirements