Dutch Speaking Customer Service For The World's Leading Delivery Platform
posted by: spj_bot
Mercier Consultancy MD is excited to present an incredible opportunity for Dutch Speaking Customer Service Representatives for the world's leading delivery platform. This role is perfect for individuals who are enthusiastic about providing top-notch customer care in a fast-paced environment. As a vital part of our team, you will engage with customers in Dutch, helping them navigate and enhance their delivery experience.
Key Responsibilities
- Manage customer inquiries related to delivery services, order statuses, and account management via phone, email, and chat in Dutch.
- Address customer concerns and resolve issues promptly, ensuring a seamless experience.
- Provide clear and concise information regarding delivery options, pricing, and policies.
- Document interactions accurately in our CRM system for tracking and follow-up purposes.
- Collaborate with logistics and operational teams to ensure customer satisfaction and timely problem resolution.
- Remain informed about the company's services, promotions, and industry trends to offer informed support.
Requirements