Dutch Speaking Customer Service for Government & Public Sector industry
posted by: spj_bot
Mercier Consultancy MD is proud to offer a rewarding opportunity for Dutch Speaking Customer Service Representatives in the Government & Public Sector industry. This position is ideal for individuals who are passionate about service and dedicated to assisting the public with their inquiries. You will serve as a vital link between citizens and government services, providing clear and accurate information while demonstrating a strong commitment to public service.
Key Responsibilities
- Handle inquiries from the public regarding government services, programs, and policies via phone, email, and chat in Dutch.
- Provide accurate information and guidance to citizens in a friendly and professional manner.
- Assist in troubleshooting issues related to public services and facilitate necessary follow-ups.
- Document all customer interactions and ensure proper record-keeping.
- Work collaboratively with government departments to resolve inquiries effectively.
- Stay informed about changes in government policies and services to provide up-to-date information.
Requirements