Czech Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer service. As a customer service representative, you will assist clients by addressing their inquiries and ensuring a smooth customer experience in Czech.
Key Responsibilities
- Handle customer inquiries related to logistics and supply chain services through phone, email, and live chat in Czech.
- Provide accurate information regarding shipping options, delivery timelines, and service policies.
- Assist customers with order management, tracking shipments, and resolving issues.
- Document all customer interactions accurately in our CRM system for future reference.
- Collaborate with internal teams to improve service delivery and respond effectively to customer needs.
- Stay informed about industry trends and updates to provide relevant guidance to customers.
Requirements