Czech Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Insurance industry. This role is perfect for individuals who are passionate about helping clients understand their insurance options and providing exceptional service. As a representative, you will assist customers in navigating their insurance inquiries while ensuring clear communication in Czech.
Key Responsibilities
- Handle customer inquiries related to insurance policies, claims, and services via phone, email, and chat in Czech.
- Provide information on policy details, coverage options, and premium rates.
- Assist customers with the claims process and ensure timely resolutions.
- Resolve customer complaints and inquiries with a focus on maintaining customer satisfaction.
- Document all customer interactions accurately in the CRM system for record-keeping.
- Collaborate with other departments to enhance service delivery and customer experience.
- Stay informed about industry trends and updates to provide relevant information to customers.
Requirements