German Speaking Customer Service for Public Utilities Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a Public Utilities Company, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about customer service and helping communities with their utility needs. As a representative, you will engage with customers in German, assisting them with inquiries related to public utilities while enjoying the vibrant culture of Greece.
Key Responsibilities
- Handle customer inquiries related to public utility services, billing, and account information via phone, email, and chat in German.
- Provide accurate assistance regarding service setups, interruptions, and billing statements.
- Address customer concerns and complaints promptly to ensure satisfaction.
- Document all interactions accurately in the CRM system for effective follow-up and record-keeping.
- Collaborate with internal departments to resolve complex customer issues and enhance service delivery.
- Stay informed about service changes, promotions, and relevant regulations to inform customers appropriately.
Requirements