Spanish Speaking Customer Service For A 5-Star International Airline

Mercier Consultancy MD is thrilled to offer a remarkable opportunity for Spanish Speaking Customer Service Representatives with a prestigious 5-Star International Airline. This role is perfect for individuals who are passionate about travel and delivering top-notch customer service. As a representative, you will assist customers in Spanish, helping them navigate their travel needs while ensuring a premium service experience.

Key Responsibilities

• Handle customer inquiries regarding flight bookings, schedules, and services via phone, email, and live chat in Spanish.
• Provide detailed information on ticketing, baggage policies, and in-flight services.
• Assist customers with changes, cancellations, and special requests related to their travel arrangements.
• Resolve any issues or complaints promptly, ensuring optimal customer satisfaction.
• Document all interactions accurately in the CRM system for tracking and follow-up.
• Work closely with operational teams to provide real-time updates to customers regarding their flights.
• Stay informed about airline policies, promotions, and travel trends to offer the best service possible.

Requirements