Slovak Speaking Customer Service for Government & Public Sector industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and have a deep commitment to assisting citizens with their inquiries. As a customer service representative, you will play a vital role in delivering essential information and support in Slovak.
Key Responsibilities
- Manage customer inquiries related to government services, programs, and public information via phone, email, and live chat in Slovak.
- Provide accurate information about service eligibility, application processes, and relevant regulations.
- Assist citizens in navigating government resources and resolving their issues effectively.
- Document all customer interactions thoroughly in the CRM system to maintain accurate records.
- Collaborate with various government departments to ensure timely and accurate responses to inquiries.
- Stay informed about changes in policies, services, and public programs to assist customers accurately.
Requirements