Serbian Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is delighted to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who possess a passion for helping others and a strong interest in insurance products and services. As a customer service representative, you will assist clients with inquiries and guide them through insurance processes in Serbian.
Key Responsibilities
- Manage customer inquiries related to insurance policies, claims, and services via phone, email, and live chat in Serbian.
- Provide clear and accurate information regarding coverage options, policy details, and claims procedures.
- Assist customers with policy changes, renewals, and cancellations.
- Resolve any customer complaints or issues efficiently, ensuring a high level of satisfaction.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with underwriting and claims teams to ensure smooth service delivery.
- Stay informed on insurance industry trends and company offerings to provide relevant guidance to customers.
Requirements