Polish Speaking Customer Service for Government & Public Sector industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Polish Speaking Customer Service Representatives in the Government & Public Sector industry. This role is ideal for individuals passionate about contributing to public service and providing assistance to citizens in their inquiries. As a representative, you will use your fluency in Polish to ensure clear communication and exceptional support to the community.
Key Responsibilities
- Manage inquiries from the public regarding government services, programs, and policies via phone, email, and chat in Polish.
- Provide accurate and timely information to assist citizens with their needs.
- Help resolve issues related to public services and ensure proper follow-up as needed.
- Document all interactions comprehensively and maintain records in the CRM system.
- Collaborate with various government departments to facilitate effective service delivery.
- Stay informed about changes in government policies and services to provide current information.
Requirements