Polish Speaking Customer Service for Government & Public Sector industry

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are committed to helping the community and delivering outstanding customer service. As a representative, you will assist citizens with inquiries related to government services and resources, providing support in Polish to ensure effective communication.

Key Responsibilities

• Handle customer inquiries related to government services, programs, and policies via phone, email, and chat in Polish.
• Guide customers through processes such as applications, renewals, and information requests.
• Provide accurate information about service eligibility and requirements.
• Effectively resolve customer complaints and issues to ensure satisfaction and trust in public services.
• Document all interactions and maintain detailed records in the CRM system for compliance and reporting.
• Collaborate with internal departments and government entities to provide comprehensive assistance.
• Stay updated on changes in policies, programs, and services to provide accurate information to customers.

Requirements