German Client Service Consultant | International Airline - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for a German Client Service Consultant with an esteemed international airline, based in beautiful Athens. This role offers a unique opportunity for professionals looking to enhance their careers in a dynamic environment within the travel industry.
As a German Client Service Consultant, you will be pivotal in providing exceptional support to our German-speaking customers. Your expertise will help ensure that clients receive the highest standard of service throughout their travel experience.
Key Responsibilities:
- Assist German-speaking clients with inquiries related to flight bookings, reservations, and travel services via phone, email, and chat.
- Provide accurate information regarding flight schedules, fares, and travel policies to facilitate informed decision-making.
- Resolve customer issues and concerns efficiently, maintaining high levels of customer satisfaction.
- Document all client interactions accurately in our CRM system for comprehensive service tracking.
- Collaborate with various departments to address and resolve client requests swiftly.
Requirements