Estonian Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and have a strong commitment to providing excellent customer support. As a representative, you will assist clients with their IT-related inquiries and ensure they receive outstanding service in Estonian.
Key Responsibilities
- Manage customer inquiries related to IT products and services via phone, email, and chat in Estonian.
- Provide support for software and hardware inquiries, troubleshooting technical issues, and guiding customers through solutions.
- Educate customers on IT solutions, available tools, and service offerings.
- Document all customer interactions accurately in the CRM system for future reference.
- Work closely with technical teams to escalate and resolve complex issues efficiently.
- Stay informed about the latest IT trends, products, and solutions to assist customers effectively.
Requirements