Dutch Speaking Customer Support - Relocation to Sofia
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer the opportunity for a Dutch Speaking Customer Support Representative, with the added benefit of relocation to the vibrant city of Sofia, Bulgaria. In this role, you will provide exceptional support to our Dutch-speaking clients, ensuring they receive the highest level of service and assistance with their inquiries.
Key Responsibilities
- Assist Dutch-speaking customers via phone, email, and chat, addressing their inquiries and providing information about products and services.
- Resolve customer issues and complaints efficiently, maintaining a high level of satisfaction.
- Document all customer interactions accurately in our CRM system for ongoing tracking and improvement.
- Collaborate with different departments to implement effective solutions for customer needs.
- Stay updated on company products, policies, and industry developments to enhance customer interactions.
- Contribute to improving customer service processes and practices.
Requirements